Problems remain hidden in organizations for a number of reasons, including fear, organizational complexity, gatekeepers who insulate leaders from problems that are coming up, and finally, an overemphasis on formal analysis in place of intuition and observation. This book lays out the key skills and capabilities required to ensure that problems do not remain hidden in your organization. It explains how leaders can become effective problem finders, unearthing problems before they destroy an organization. The book explains how leaders can become an anthropologist, going out and observe how employees, customers, and suppliers actually behave. It then goes on to present how they can circumvent the gatekeepers, so they can go directly to the source to see and hear the raw data; hunt for patterns, including refining your individual and collective pattern recognition capability; "connect the dots" among issues that may initially seem unrelated, but in fact, have a great deal in common; give front-line employees training in a communication technique; encourage useful mistakes, including create a "Red Pencil Award"; and watch the game film, where leaders reflect systematically on their own organization's conduct and performance, as well as on the behavior and performance of competitors.

He hasn’t spoken her name in fourteen years. She keeps a journal hidden in the back of her closet and permits herself to write about him once a year—on the anniversary of the first and only time they made love. They promised to love one another forever, but tragedy tore them apart. Now, destiny may just bring them back together.

At eighteen, Rourke Flannigan and Kate Redmond thought they’d spend the rest of their lives together—until a family tragedy tore them apart. Fourteen years have passed and they’ve both carved out separate lives hundreds of miles apart—hers as a wife and mother, his as a successful, driven businessman. But once a year, on the anniversary of her daughter’s birth, Kate pulls out a red velvet journal and writes a letter, which she’ll never send, to the man who still owns her heart. Once a year, on the anniversary of the first and only time they made love, Rourke permits himself to read the annual investigative report detailing an ordinary day in Kate’s life.

When a subcontractor at one of Rourke’s holding companies is killed, Rourke decides to pay the widow a visit and offer condolences, never dreaming the widow will be Kate. As they embark on a cautious journey of rediscovery, one far greater than they could have imagined, secrets and lies threaten to destroy their newfound closeness—forever.

He hasn’t spoken her name in fourteen years. She keeps a journal hidden in the back of her closet and permits herself to write about him once a year—on the anniversary of the first and only time they made love. They promised to love one another forever, but tragedy tore them apart. Now, destiny may just bring them back together.

At eighteen, Rourke Flannigan and Kate Redmond thought they’d spend the rest of their lives together—until a family tragedy tore them apart. Fourteen years have passed and they’ve both carved out separate lives hundreds of miles apart—hers as a wife and mother, his as a successful, driven businessman. But once a year, on the anniversary of her daughter’s birth, Kate pulls out a red velvet journal and writes a letter, which she’ll never send, to the man who still owns her heart. Once a year, on the anniversary of the first and only time they made love, Rourke permits himself to read the annual investigative report detailing an ordinary day in Kate’s life.

When a subcontractor at one of Rourke’s holding companies is killed, Rourke decides to pay the widow a visit and offer condolences, never dreaming the widow will be Kate. As they embark on a cautious journey of rediscovery, one far greater than they could have imagined, secrets and lies threaten to destroy their newfound closeness—forever.

• ISBN13: 9780806532257
• Condition: New
• Notes: BRAND NEW FROM PUBLISHER! 100% Satisfaction Guarantee. Tracking provided on most orders. Buy with Confidence! Millions of books sold!

My name is Tucker Max, and I am an asshole. I get excessively drunk at inappropriate times, disregard social norms, indulge every whim, ignore the consequences of my actions, mock idiots and posers, sleep with more women than is safe or reasonable, and just generally act like a raging dickhead. But, I do contribute to humanity in one very important way: I share my adventures with the world. --from the Introduction

Actual reader feedback:

"I find it truly appalling that there are people in the world like you. You are a disgusting, vile, repulsive, repugnant, foul creature. Because of you, I don’t believe in God anymore. No just God would allow someone like you to exist."

"I’ll stay with God as my lord, but you are my savior. I just finished reading your brilliant stories, and I laughed so hard I almost vomited. I want to bring that kind of joy to people. You’re an artist of the highest order and a true humanitarian to boot. I'm in both shock and awe at how much I want to be you."

Teenager Nick Gautier thinks he knows everything. Streetwise, tough and savvy, his quick sarcasm is renowned. But his whole world is suddenly turned upside down on the night his best friends try to kill him. Saved by a mysterious warrior, Nick is sucked into the realm of the Dark-Hunters - immortal vampire-slayers who risk everything to save humanity - and he quickly learns that the human world is only a veil for a much larger and more dangerous one that's filled with all kinds of evil. However, before he can even learn the rules of this new world, his fellow students start turning into flesh-eating members of the undead. Nick knows he's in real danger and he soon has a lot more to deal with than starting high school: he's under pressure to hide his new friends from his mother and his chainsaw from the principal while trying to impress the girl he has a crush on ? all without getting grounded, suspended...or killed.

The average person has 70,000 thoughts every day, and many of those thoughts trigger a corresponding emotion. No wonder so many of us often feel like we're controlled by our emotions. Our lives would be much improved is we controlled them.

In LIVING BEYOND YOUR FEELINGS, Joyce Meyer examines the gamut of feelings that human beings experience. She discusses the way that the brain processes and stores memories and thoughts, and then - emotion by emotion - she explains how we can manage our reactions to those emotions. By doing that, she gives the listener a toolbox for managing the way we react to the onslaught of feelings that can wreak havoc on our lives.

In this audio book, Meyer blends the wisdom of the Bible with the latest psychological research and discusses:

• The 4 personality types and their influence on one's outlook
• The impact of stress on physical and emotional health
• The power of memories
• The influence of words on emotions
• Anger & resentment
• Sadness, loss & grief
• Fear
• Guilt & regret
• The power of replacing reactions with pro-actions
• The benefits of happiness

One of the first questions people ask about The Things They Carried is this: Is it a novel, or a collection of short stories? The title page refers to the book simply as "a work of fiction," defying the conscientious reader's need to categorize this masterpiece. It is both: a collection of interrelated short pieces which ultimately reads with the dramatic force and tension of a novel. Yet each one of the twenty-two short pieces is written with such care, emotional content, and prosaic precision that it could stand on its own.

The Things They Carried depicts the men of Alpha Company: Jimmy Cross, Henry Dobbins, Rat Kiley, Mitchell Sanders, Norman Bowker, Kiowa, and of course, the character Tim O'Brien who has survived his tour in Vietnam to become a father and writer at the age of forty-three. They battle the enemy (or maybe more the idea of the enemy), and occasionally each other. In their relationships we see their isolation and loneliness, their rage and fear. They miss their families, their girlfriends and buddies; they miss the lives they left back home. Yet they find sympathy and kindness for strangers (the old man who leads them unscathed through the mine field, the girl who grieves while she dances), and love for each other, because in Vietnam they are the only family they have. We hear the voices of the men and build images upon their dialogue. The way they tell stories about others, we hear them telling stories about themselves.

With the creative verve of the greatest fiction and the intimacy of a searing autobiography, The Things They Carried  is a testament to the men who risked their lives in America's most controversial war. It is also a mirror held up to the frailty of humanity. Ultimately The Things They Carried and its myriad protagonists call to order the courage, determination, and luck we all need to survive.

"They carried all the emotional baggage of men who might die. Grief, terror, love, longing--these were intangibles, but the intangibles had their own mass and specific gravity, they had tangible weight. They carried shameful memories. They carried the common secret of cowardice.... Men killed, and died, because they were embarrassed not to."

A finalist for both the 1990 Pulitzer Prize and the National Book Critics Circle Award, The Things They Carried marks a subtle but definitive line of demarcation between Tim O'Brien's earlier works about Vietnam, the memoir If I Die in a Combat Zone and the fictional Going After Cacciato, and this sly, almost hallucinatory book that is neither memoir nor novel nor collection of short stories but rather an artful combination of all three. Vietnam is still O'Brien's theme, but in this book he seems less interested in the war itself than in the myriad different perspectives from which he depicts it. Whereas Going After Cacciato played with reality, The Things They Carried plays with truth. The narrator of most of these stories is "Tim"; yet O'Brien freely admits that many of the events he chronicles in this collection never really happened. He never killed a man as "Tim" does in "The Man I Killed," and unlike Tim in "Ambush," he has no daughter named Kathleen. But just because a thing never happened doesn't make it any less true. In "On the Rainy River," the character Tim O'Brien responds to his draft notice by driving north, to the Canadian border where he spends six days in a deserted lodge in the company of an old man named Elroy while he wrestles with the choice between dodging the draft or going to war. The real Tim O'Brien never drove north, never found himself in a fishing boat 20 yards off the Canadian shore with a decision to make. The real Tim O'Brien quietly boarded the bus to Sioux Falls and was inducted into the United States Army. But the truth of "On the Rainy River" lies not in facts but in the genuineness of the experience it depicts: both Tims went to a war they didn't believe in; both considered themselves cowards for doing so. Every story in The Things They Carried speaks another truth that Tim O'Brien learned in Vietnam; it is this blurred line between truth and reality, fact and fiction, that makes his book unforgettable. --Alix Wilber

'THEY' is a short story by Vincent Hobbes. It was first released in January, 2010 in the anthology, The Endlands.

A relaxing road-trip becomes madness as two couples find themselves trapped in a blizzard.

'THEY' is a short story by Vincent Hobbes. It was first released in January, 2010 in the anthology, The Endlands.

A relaxing road-trip becomes madness as two couples find themselves trapped in a blizzard.

• ISBN13: 9781402241185
• Condition: New
• Notes: BRAND NEW FROM PUBLISHER! 100% Satisfaction Guarantee. Tracking provided on most orders. Buy with Confidence! Millions of books sold!

Two Women, Eight Hundred Years, and the Destiny They Share

"Barbara Erskine can make us feel the cold, smell the filth, and experience some of the fear of the power of evil men...The author's storytelling talent is undeniable."
-Times of London

With a story as mesmerizing as it is chilling, Lady of Hay explores how Jo, a journalist investigating hypnotic regression, plunges into the life of Matilda, Lady of Hay-who lived eight hundred years earlier. As she learns of Matilda's unhappy marriage, her troubled love for Richard de Clare, and the brutal treatment she received from King John, it seems that Jo's past and present are hopelessly entwined. Centuries later, a story of secret passion and unspeakable treachery is about to begin again-and she has no choice but to brave both lives if she wants to shake the iron grip of history.

"So well researched and so well written that it is almost impossible to put down. The novel has everything that readers of racy fiction could ask for: beautiful characters, exotic settings, and passion...situations and characters that are so completely convincing that they come to life."
-Philadelphia Inquirer

"Told with hair-raising intensity, this is a gripping tale."
-Daily News

"Barbara Erskine is a superb storyteller."
-Los Angeles Daily News

"Fascinating, absorbing, original-all such praise comes easily when describing Barbara Erskine's Lady of Hay. But perhaps the most suitable word is hypnotic."
-She

What Readers are Saying

"A classic in its own right."
"An extraordinary story of time travel at its best."
"The most unputdownable book I have ever come across."

Barbara Erskine is a historian and internationally bestselling author of Lady of
Hay as well as Time's Legacy, Kingdom of Shadows, Encounters, Child of the Phoenix, Midnight Is a Lonely Place, House of Echoes, Distant Voices, Whispers in the Sand, Hiding from the Light, and On the Edge of Darkness. Her first novel blending the historical and the supernatural catapulted her to success, and her novels have been translated into thirty languages.